AirapSong Refund Policy

Hotel Lobby video packs

Separate one-time video packs provide one or three five-second H3 generations at the purchased resolution: 768P costs USD 3.99 for one or USD 6.99 for three; 2K costs USD 5.99 for one or USD 12.99 for three. These uses are separate from general credits and do not automatically renew. The same unused-pack refund conditions below apply. Confirmed failed generations return the reserved use to its original pack. Purchases are not yet enabled.

Purchase status

Paid checkout on AirapSong is not yet enabled. Registering a product with a payment provider does not activate automatic credit delivery. This policy describes the terms for credit purchases when checkout is enabled; do not make a payment through an unverified payment link.

Credit packs

Starter provides 400 credits for USD 9.99 or CNY 71.99, valid for 30 days after delivery. Standard provides 2,500 credits for USD 49.99 or CNY 359.99, valid for 90 days. Premium provides 6,000 credits for USD 99.99 or CNY 719.99, valid for 365 days. These are separate currency prices, not an exchange-rate promise. Any applicable taxes and the final payable amount are shown at checkout.

Purchases are one-time payments, with no subscription, automatic renewal or automatic top-up. Credits are for supported AirapSong generation services and are not cash, transferable currency or a guarantee of a fixed number of outputs. Review the task's credit estimate before submitting.

Refund eligibility

• You may request a full refund within seven days of purchase if none of the credits from that pack have been used.
• Duplicate charges or confirmed billing errors are eligible for correction or refund of the erroneous amount.
• Report a successful charge with missing credits or an inaccessible purchased service so delivery can be investigated; where it cannot be provided, an appropriate refund or other required remedy will be arranged.
• Used packs are generally not refundable solely because of a change of mind. This does not limit mandatory consumer rights or remedies for a defective or undelivered service.

Any statutory cancellation, withdrawal or refund rights take priority. Use of the service does not by itself waive a right where applicable law requires a separate express consent or acknowledgement.

Generation failures

Confirmed generation failures follow the task's application-credit return process. Restoring application credits is different from refunding a payment to a bank card. A task that is processing or awaiting safety review is not yet a confirmed failure. Deleting a task does not cancel charges already incurred with a generation provider.

Requesting a refund

Email help@airapsong.com with “Refund request” in the subject, or open a Support Ticket. Include the account email, order or transaction ID, date, pack and reason. Do not send your full card number, security code, password or login code. Refunds are assessed against purchase and credit-usage records. When payment is processed by Waffo Pancake, its buyer support or order portal can also help with payment disputes and refund requests. See Waffo Buyer Terms.

Approved refunds normally return through the original payment method; processing time depends on the payment provider and bank. Refunded credits are revoked so they cannot also be spent. The refund amount and applicable rights are not determined solely by the wording of this page.